Return & Refund Policy

We are committed to ensuring your satisfaction with our products. Please read the following guidelines regarding returns and refunds:

1. Eligibility for Returns

• Products must be unused, unopened, and in their original packaging.
• Returns are accepted within 14 days from the date of delivery.
• Perishable items, opened consumables, or products used in a way that compromises hygiene (such as face creams or dental care items) are not eligible for return.

2. Non-Returnable Items

• Opened or partially used herbal powders, supplements, face creams, and dental care products.
• Products purchased on sale or clearance (unless defective).
• Items without original labels or packaging.

3. Defective or Damaged Products

• If you receive a defective or damaged product, please notify us within 7 days of delivery.
• Provide proof of the issue (photo or video) along with your order details.
• Eligible defective or damaged items will be replaced or a full refund will be issued.

4. Refund Process

• Refunds are processed after the returned product is received and inspected.
• Approved refunds will be credited to the original payment method within 7–10 business days.
• Shipping charges are non-refundable, except in cases of defective or incorrect products.

5. How to Initiate a Return

• Contact customer support at herbalkyore@gmail.com with your order number, product details, and reason for return.
• Our team will guide you through the return process and provide necessary instructions.

6. Exchanges

• Exchanges are only possible for defective or incorrect items.
• Requests for product exchanges should be made within 7 days of delivery.

7. Customer Support

For any questions regarding returns, refunds, or product issues, reach out to our support team at herbalkyore@gmail.com. Our team is committed to assisting you promptly and ensuring a smooth resolution.